WELCOME TO OUR SHOP!!!

Frequently Asked Questions


1. Where Is My Order?

You will receive an email once your order has been dispatched from one of our warehouses, which will contain your tracking number. Please keep in mind that it may take the shipping carrier up to 72 business hours to provide tracking updates. If you see a "not found/error" message when attempting to track your package, please allow 72 business hours for an update to be shown. Please also note if your order contains more than one item you may receive your order in separate packages, with separate tracking numbers.  Please refer to our Terms of Service, for additional shipping information.

2. What If A Product I Like Is No Longer In Stock?

We understand how frustrating it is that the item you are you're totally in love with is currently out of stock. We continue to advertise these items as they're usually paired with another item. We often restock our hottest items and if that is not possible we replace them with a similar style. Please keep checking back on our site and social media pages for any restock updates.

3. Can I Exchange An Item?

No. Unfortunately, we do not offer exchanges. If you wish to return an item we will issue you store credit (per the terms of our Return Policy) that can be used in our boutique at any time. Please refer to our Return Policy for detailed information.

4. I No Longer Want The Item; Can I Have A Refund?

No, we do not offer refunds. You may return the items for store credit (per the terms of our Return Policy). Please see our Return Policy for more detailed information.

5. Do You Provide Return Labels?

No, we do not offer return labels as returns are made at the customer's own cost, and we do cover the initial shipping cost for all items purchased from our boutique. We suggest using USPS as it is the most cost efficient shipping method.

6. Can I Cancel My Order?

We begin processing your order as soon as it is received; as such once an order has been placed, we are unable cancel it. Please refer to the Terms of Service for more detailed information.

7. Why Has My Order Been Canceled?

Sometimes our items sell out very quickly due to such a high demand and on occasions an item you have ordered can suddenly become unavailable. We promise that these cases are rare. If an item in your order sells out, we will contact you within 72 hours to advise you of the item's unavailability; at which point you will be given the option to choose another item of equal or greater value (for the same cost) or a refund to your payment method. If your order contains additional items, we will continue to process the rest of your order.

In other cases, if the billing information and shipping addresses cannot be verified through our merchant your order may be canceled. In this case; we will first notify you via your email or phone number provided to advise you we must verify the authentic of your order.

8. What Happens If I Forget To Use A Discount Code?

Unfortunately, once your order has been placed we are not able to make changes to your total as we are unable to manually add the discount. However, this discount may be used on your next order if the code is still valid.

9. Why Won't My Discount Code Work?

Have you entered the code correctly? Our codes are case sensitive; try copying and pasting the code into the Discount Box at checkout. Expiry Date: Please look at the terms and conditions of the discount code to make sure this offer is still valid. Eligible Items: From time to time we offer discount codes for selected items only and this will be stated in the terms and conditions of the discount code. Multiple Codes: Please note that discount codes cannot be used in conjunction with any other discount codes and certain discount codes can only be used one time (e.g. new customer discount).

10. How Long Does It Take To Receive A Store Credit?

When we receive your return, we will process the return within 5 business days. Once your return has been processed and your store credit issued, you will receive a store credit code at the email address which you provided at the time of your purchase. Please check your email inbox as well as the spam folders for this store credit code. 

11. Where Is Your Size Chart?

As we work with several different designers each fabulous fashion find in our boutique has its own size chart. We do encourage you to review the size chart and choose your size according to your measurements rather than choosing your size based solely on the label size, as sizes can differ between different designers. Please note the measurements are taken by and so please allow 1-3 cm for error. Also please keep in mind all shoe sizes are stated in U.S. shoe sizes; however shoes received may have the EU shoe size equivalent (e.g. U.S. size 8 =  size 38). If you still have questions regarding which size to choose please contact us at fashionlover@bannsboutique.com BEFORE finalizing your purchase.

12. How Long Will It Take To Receive My Order?

We understand how important it is for you to receive your order in a timely manner. We strive to get your order to you in a prompt manner; while still providing free shipping on all orders. Most orders are received in 12-20 days. We do not offer expedited shipping at this time. Please refer to our Terms of Service (Including Shipping Information) for additional info.

13. Where Can I Find Your Fashion Truck?

We Stop ... You Shop!!! We bring the fabulous fashion to you.  Check out Find the Fashion Truck to find our next stop!.

Still Have Questions?

Still have questions? We are here to help. Email us at fashionlover@bannsboutique.com.

We can also be reached via text message at 314-325-0947 *Please Note: Msg & Data rates may apply from your carrier.

*Please note: we make every effort to respond to all emails & text messages within 24 hours or less.